OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

While we strive to ensure that the product you receive closely resembles the one depicted in the picture, slight variations may occur. Factors such as lighting, monitor settings, and the natural variations in materials may contribute to differences in color, texture, or appearance.

We make every effort to accurately represent our products through high-quality images and detailed descriptions. If you have specific concerns or questions about a particular product, feel free to reach out to our customer service team for additional information or assistance. Your satisfaction is our priority, and we aim to provide you with a product that meets or exceeds your expectations.

Where can I view my sales receipt?

 


Dear Customer,

Thank you for reaching out. We understand the importance of having access to your sales receipt. To view your sales receipt, you can follow these steps:

  1. Email Confirmation: Check the email associated with your account for an order confirmation. We typically send a confirmation email with the sales receipt shortly after a purchase. Look for an email from [Your Store Name] or search for the order confirmation in your inbox.

  2. Account Login: If you created an account on our website, log in to your account. Once logged in, you should be able to find your order history, including receipts for past purchases.

  3. Order Status Page: Visit the order status page on our website and enter the order number and email address used during the purchase. This page may provide details about your order, including a link to view or print your sales receipt.

How can I return an item?

Thank you for reaching out. We understand that sometimes returns are necessary, and we're here to assist you. To initiate a return, please follow these steps:

  1. Log in to Your Account:

    • If you have an account on our website, log in using your credentials.
  2. Go to Order History:

    • Navigate to your order history, where you will find a list of your recent purchases.
  3. Select the Item to Return:

    • Choose the specific item you wish to return and follow the on-screen instructions.
  4. Fill out the Return Form:

    • Complete the return form, providing details about the reason for the return. Make sure to include your order number and any relevant information.
  5. Print the Return Label:

    • Once the return request is submitted, you will receive a return label. Print the label and attach it securely to the package.
  6. Pack the Item:

    • Place the item in its original packaging, ensuring it is securely packed to prevent damage during transit.
  7. Ship the Package:

    • Drop off the package at the designated shipping location, using the provided return label.
  8. Monitor Return Status:

    • Keep an eye on your return status through your account. We will notify you once the return is processed.

If you encounter any issues or have additional questions, please don't hesitate to contact our customer service team

Will you restock items indicated as “out of stock?”

Thank you for your inquiry and interest in our products. We appreciate your enthusiasm!

At vintgiou , we regularly assess our inventory and strive to restock popular items whenever possible. While we cannot provide an exact timeframe for restocking specific products, we recommend checking our website regularly for updates or signing up for product notifications if this feature is available on our site.

If you have a specific item in mind, feel free to reach out to our customer service team at (info@vintagiou.com). They may be able to provide more information on the availability of the item or suggest alternative options.

We value your interest in our products and look forward to serving you. Thank you for choosing Vintagiou.

Where can I ship my order?

Dear Customer

Thank you for your order with Vintagiou. We appreciate your business!

 

During the checkout process, you will be prompted to enter your shipping address, and the available shipping options for your location will be displayed. If you encounter any issues or have specific questions about shipping to your area, please feel free to contact our customer service team at (info@vintagiou.com). They will be happy to assist you.

Thank you again for choosing Vintagiou. We hope you enjoy your shopping experience with us!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS