Return Policy for Vintagiou

At Vintagiou, we strive to ensure your satisfaction with our handcrafted leather jackets. If, for any reason, you are not completely happy with your purchase, we offer a hassle-free return policy.

Return Period: You have 30 calendar days from the date of purchase to initiate a return.

Return Eligibility: To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

Return Process:

  1. Contact our Customer Service team at [contact@vintagiou.com] within the 30-day return period to initiate the return process. Please provide your order number and reason for the return.
  2. Our Customer Service team will provide you with a Return Authorization (RA) number and the warehouse address for the return.
  3. Package your item securely, include the original packaging and a copy of the purchase invoice.
  4. Clearly mark the RA number on the outside of the package.
  5. Ship the item to the provided warehouse address using a trackable shipping service. The cost of return shipping is the responsibility of the customer.

Return Conditions:

  • The item must be in its original condition and packaging.
  • The RA number must be clearly visible on the outside of the package.
  • We recommend using a trackable shipping service for your return to ensure its safe arrival.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item meets our return conditions, we will process your refund.

Refund Timeframe: Please allow up to 14 business days for your refund to be processed and reflected in your account. The time may vary depending on your payment method and financial institution.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us: For any questions or concerns regarding our return policy, please contact our Customer Service team at [contact@vintagiou.com].

Thank you for choosing Vintagiou. We appreciate your trust in our craftsmanship, and we are committed to making your shopping experience exceptional.